Coast View terms and conditions

The contract entered into is between Jo Sparrow (the owner) and the person completing and signing the booking form (the hirer). The contract is not effective until the required payment has been received and confirmation sent from the owner to the hirer.

Booking cannot be accepted by:
1. persons under the age of 25 years
2. parties where the majority of members are under the age of 25 years (except families or supervised groups)
The minimum number of persons occupying the property must not exceed six. (Babies under two are not normally counted as a member of a party)
The person who signs the booking form (the hirer) will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.
The hirer must notify the owner of any alterations to the names of persons occupying the property.
The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.

Provisional reservations can be accepted by telephone and must be confirmed within 7 days by the arrival of a booking form and the required deposit
Provisional reservations will be cancelled after 7 days without further reference.
To secure a reservation:
1. Complete all parts of the booking form.
2. Send the completed form together with 20% of the total cost of the holiday.
3. Pay the balance of the cost 28 days before the holiday is due to start (it should be noted that reminders are not generally sent out.)
If the balance is not received within the time specified the owner reserves the right to cancel the booking and retain the deposit.
Bookings made within four weeks of the start of the holiday require payment in full at the time of the booking.
Payment for overseas bookings can be made by cheque drawn on a London bank and payable in sterling to J. Sparrow

Once a booking is confirmed the hirer is responsible for the total cost of the holiday.
In the event of cancellation by the hirer the owner will endeavour to re-let the property and, if successful, may refund any monies paid less the deposit, which is non-refundable

Any change in holiday dates will be subject to the agreement of the owner.
Any alteration to the booking by the hirer will be subject to an administration charge of £20.00.
If for reasons beyond her control, the owner has to cancel or alter arrangements made for the hirer, she will make every effort to offer an alternative date.
If no alternative is available or the hirer does not accept the alternative offered the owner will return to the hirer any monies paid, whereupon the owners liability will cease.

The hirer agrees:
1. To pay £100 damage deposit per week for the property.
2. That the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the hirer at all times.
3. To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.
4. To pay for any damage or loss however caused, excluding reasonable wear and tear, incurred during the occupation.
5. Not to cause nuisance or annoyance to occupants of nearby property.
6. To allow reasonable access to the property by the owner if it is deemed necessary.
Damage discovered will be notified to the hirer within 7 days of vacation and costs charged against damage deposit and will be confirmed in writing within 21 days of vacation.

Occupancy shall be from 3.00pm on the day of arrival to 10.00am on the day of departure. (The housekeeper has only a limited time to prepare the property for the next guests and you are asked to respect this.) A late departure fee of £50 will become payable if cleaning is delayed.

In order to ensure that the owner continues to welcome dogs the hirer must undertake the following:
1. There must be no more than two dogs at the property at any time.
2. All dogs must be kept under strict control at all time whilst on the property.
3. Any fouling of lawns, paths etc. must be cleared up without delay.
4. The hirer must bring the dogs bedding.
5. Dogs must not be left in the property unattended.
6. Dogs are not allowed in the bedrooms, on chairs or settees.
In the interest of visitors safety and as a result of government legislation the owner is unable to accept the following types of dog: American Pit Bull Terrier, Japenese Tosa, Fila Brasileiro and Doga Argentino even where these types of dog are muzzled as required by law.

Whilst the owner makes every effort to ensure the accuracy of the property description, descriptions are inevitably subjective and are for guidance only. If there are points of particular importance please contact the owner to clarify information.
Whilst the owner has taken all reasonable steps to ensure that the information contained in her brochures, website, tariffs, advertisements and any other form of promotional material are accurate, the owner reserves the right to alter, substitute or withdraw any service, facilities or amenity.

The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, gas, electrical or otherwise, or exceptional weather.
No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to the hirer or any member of the party during the occupancy.
If, due to reasons beyond the control of the owner, the accommodation is not available whatsoever, the owner will refund the deposit, but the owner will be under no further liability towards you.

If, in the opinion of the hirer, there are grounds for complaint, it is the duty of the hirer to take it up with the owner immediately and in any event before the departure to allow remedial action to be taken. The hirer should telephone the owner.
It is specifically agreed that failure by the hirer to notify the owner of any complaint in accordance with the timescale set out in clause 12.1 will entitle the owner to refuse to entertain the complaint irrespective of its merits.

The failure of the owner to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

The Law of England governs the construction and performance of this agreement and the parties submit to the jurisdiction of the English courts.
The hirer agrees that the contract with the owner is made at the owners premises and that any proceedings between the parties shall be conducted in the county court nearest to the owner.
Clause headings are for convenience only and do not form part of or affect the interpretation of the agreement.